Why damage reports currently take up so much time
Almost every day, tenants call and report some kind of damage.
And you: You have to write down all the information twice or even three times, sift through heaps of paperwork, and spend hours on phone calls. Often, you're missing relevant information about the damage. That means the tradesperson has to go to the apartment first and assess the situation themselves – and of course, they charge a high price for that.
Throughout the entire repair, you stand as the middleman between the tradesperson and the tenant. You constantly have to pass information from one to the other and, above all, keep track of everything amid the chaos. Because if you overlook something, you'll immediately have annoyed tenants on your doorstep.
And once the job is finally done, you often spend weeks chasing the craftsman for the invoice. It's a huge effort!
From damage reporting to invoicing, it can take several months.
In a time when everything from team meetings to account management is done online, there should be a simpler solution for such a problem. That's exactly what we thought too!
We are Pascal and Gilbert Spaini, and we currently manage more than 130 units. To make our damage management more efficient, we have developed Golden Key. A platform that handles everything online from reporting to invoicing.
1
Report damage
Your tenants report the damage online through our platform and directly upload photos.2
Damage report received
As soon as damage is reported, you will receive a push notification by email. This way, you immediately have all relevant information at hand and can get a good understanding of the situation.3
Commission a tradesperson
Whether it's your trusted tradesperson or a new service provider near your property – our platform allows you to compare different quotes, select an offer, and commission the repair.4
Keep an eye on the order status
Has an appointment been scheduled yet? When is the tradesperson coming? With our software, you can see the current status of the repair live – conveniently on the go from your smartphone or tablet. Your tenants also receive automated notifications about the progress and can see that you are taking care of their problem.5
Clarify open questions in the chat
In a shared chat, you, your tenant, and the tradesperson can clarify all open questions. This facilitates communication between the parties and saves you work.6
Receive invoice
You also receive the invoice conveniently through the platform. Since all relevant information is automatically filled out correctly, you save yourself unnecessary correction loops. If your tradesperson forgets to issue an invoice, the software will automatically remind them. This way, you can focus on new tasks.
Step 1: Live-Demo
One of our experts will present all the features of the software to you in a 15-minute live demo
Step 2: Onboarding
We support you in setting up your properties and tenants on the platform so that you can start using it right away. What we need from you: An Excel file with the most important data about your properties.
Step 3: Tenant registration
Your tenants register via a link in just a few minutes and create a profile on the platform. This way, they can easily report all their damages online.
faster
easier
and more affordably
+CHF 1 million
Order volume processed through the software
Over 3’000
Repair notifications
2 Languages
German, English
98% of customers
Exceed their ROI goals
